wanpkr Privacy Policy — Your Data, Protected

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by wanpkr in connection with the operation of the wanpkr online gaming platform accessible at wanpkr.site (the "Platform"). This Policy is effective from 1 January 2026 and supersedes all previous privacy notices published by wanpkr.

By registering a wanpkr account, logging into the Platform, or otherwise using any part of the wanpkr service, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the wanpkr Platform.

This Policy should be read together with wanpkr's Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with wanpkr. Where this Policy conflicts with any other document, this Policy shall govern all matters relating to personal data.

wanpkr is the data controller in respect of all personal data collected through the wanpkr Platform. As data controller, wanpkr determines the purposes and means of processing personal data obtained from users of the Platform.

wanpkr operates under an international online gaming license, which imposes binding obligations regarding the lawful collection, processing, storage, and protection of player personal data. These obligations form part of the regulatory framework under which wanpkr is licensed to operate and are subject to periodic audit by our licensing authority.

For all privacy-related enquiries, including data subject requests, data breach reports, and consent withdrawal notices, please contact wanpkr's support team via the live chat available on wanpkr.site or by email at the address specified in Section 16 of this Policy.

wanpkr collects the following categories of personal data from players on the Platform:

wanpkr collects personal data through the following channels and methods:

• Direct Collection: Information you provide when registering your wanpkr account, completing KYC verification, submitting support tickets, or communicating with our team via live chat or email.
• Automated Technical Collection: Data automatically collected when you access and interact with the Platform, including device identifiers, IP addresses, browser fingerprint data, and session activity logs generated by our servers and analytics infrastructure.
• Payment Processing Partners: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank in connection with deposits and withdrawals made on the Platform.
• Identity Verification Providers: Confirmation results from third-party KYC verification services used to authenticate CNIC submissions against national identity records.
• Cookies and Tracking Technologies: Behavioural and preference data collected through cookies, web beacons, and similar technologies as described in Section 11 of this Policy.
• Fraud Prevention Services: Risk scores and device reputation data from third-party fraud detection partners used to protect the Platform and its users.

wanpkr does not purchase personal data from data brokers or obtain personal information from social media platforms without your explicit consent.

wanpkr uses personal data collected from Pakistani players for the following specific purposes:

1. Account Creation and Management: To register, maintain, and administer your wanpkr account, including processing login credentials, storing account preferences, and managing your PKR wallet balance.
2. Identity Verification and Age Confirmation: To verify that you are who you claim to be and that you meet the 21+ age requirement mandated by our international gaming license and responsible gaming obligations.
3. Payment Processing: To process PKR deposits via JazzCash and EasyPaisa, execute withdrawal requests, reconcile transactions, and maintain financial records in compliance with applicable anti-money-laundering regulations.
4. Service Delivery: To provide access to cricket betting markets (including PSL), live casino tables, slot games, Rummy, Cannon Fishing, and all other gaming products available on the wanpkr Platform.
5. Customer Support: To respond to enquiries, resolve disputes, handle complaints, and provide technical assistance via our 24/7 live chat and email support channels.
6. Fraud Prevention and Security: To detect and prevent fraud, money laundering, duplicate account creation, unauthorised access, and other prohibited activities as defined in our Terms & Conditions.
7. Responsible Gaming Compliance: To monitor gameplay patterns for indicators of problem gambling behaviour, apply responsible gaming limits where appropriate, and fulfil our duty of care obligations under our international gaming license.
8. Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and fulfil our obligations under the terms of our international gaming license.
9. Platform Improvement: To analyse aggregated and anonymised usage patterns for the purpose of improving Platform performance, user experience, and game selection — subject always to anonymisation or pseudonymisation where individual identification is not required.
10. Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Marketing communications can be unsubscribed at any time.

wanpkr processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to enter into and perform the agreement between you and wanpkr, including account creation, payment processing, and service delivery. Without this processing, wanpkr cannot provide the Platform to you.
• Legal Obligation: Processing required to comply with wanpkr's legal and regulatory obligations, including identity verification, anti-money-laundering record-keeping, and age verification under our international gaming license conditions.
• Legitimate Interests: Processing necessary for wanpkr's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your own data protection rights.
• Consent: Processing for marketing communications, non-essential cookies, and any other processing activities where wanpkr has specifically requested and obtained your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

wanpkr does not sell, rent, or disclose your personal data to third parties for their own commercial marketing purposes under any circumstances. Your data may, however, be shared with the following categories of third parties in the course of providing Platform services:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank integration partners who process deposit and withdrawal transactions on behalf of wanpkr. These providers receive only the data strictly necessary to execute the relevant transaction.
• Identity Verification Services: Third-party KYC providers engaged by wanpkr to validate CNIC authenticity and confirm player identity as required by our licensing authority. Data shared is limited to what is necessary for verification purposes.
• Game Software Providers: Licensed game providers such as Pragmatic Play, PG Soft, Jili, Evolution, and NetEnt may receive anonymised session data for the technical delivery of games. These providers operate under their own certified data processing agreements and do not receive identifying personal information.
• Fraud Detection and Security Partners: Third-party services engaged to provide real-time risk scoring, device fingerprinting, and behavioural fraud detection. Data processed by these partners is used solely for platform security purposes.
• Regulatory and Law Enforcement Authorities: wanpkr will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where legally required or where disclosure is necessary to protect the rights, property, or safety of wanpkr, its players, or the public.
• Corporate Successors: In the event of a merger, acquisition, or sale of wanpkr's business assets, personal data held by wanpkr may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

As an internationally licensed gaming platform, wanpkr may process or store personal data on servers located outside of Pakistan. Where such transfers occur, wanpkr ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to, or greater than, the protections afforded under applicable data protection law.

Safeguards used by wanpkr for international data transfers include: standard contractual clauses approved by relevant data protection authorities; binding corporate rules where applicable; adequacy decisions where the receiving jurisdiction has been determined to offer equivalent data protection standards; and data processing agreements containing specific security and confidentiality obligations.

All wanpkr game software providers and payment processing partners that handle data outside Pakistan are required to implement equivalent data protection standards as a condition of their engagement with the wanpkr Platform.

wanpkr retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law or regulatory obligation. The following general retention periods apply:

• Account Data: Retained for the duration of your active wanpkr account plus a minimum of 5 years following account closure, as required by anti-money-laundering regulatory obligations applicable to our licensing jurisdiction.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of 7 years in compliance with financial record-keeping requirements under our international gaming license.
• KYC and Identity Verification Records: CNIC and identity verification documentation is retained for a minimum of 5 years following account closure as required by applicable licensing and financial crime prevention regulations.
• Gameplay Records: Betting history and game result records are retained for a minimum of 5 years for dispute resolution and regulatory audit purposes.
• Communications Data: Live chat transcripts and support correspondence are retained for 3 years for quality assurance and dispute reference purposes.
• Marketing Preferences: Retained until you withdraw your marketing consent, at which point your details will be removed from active marketing lists within 10 business days.

Upon expiry of the applicable retention period, wanpkr will securely delete or anonymise personal data in a manner that prevents re-identification. Where deletion is not technically possible (for example, data stored in backup archives), the data will be isolated and protected from further active processing until deletion becomes possible.

wanpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and wanpkr's servers.
• Password hashing using industry-standard algorithms. wanpkr does not store plaintext passwords.
• Two-factor authentication (2FA) available on all wanpkr accounts for additional login security.
• Firewalls, intrusion detection systems, and real-time network monitoring on all Platform infrastructure.
• Role-based access controls ensuring that internal wanpkr personnel can only access personal data relevant to their specific job function.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures ensuring that any confirmed data breach is investigated promptly and, where required, notified to our licensing authority and affected players within the timeframes prescribed by applicable regulation.

wanpkr uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Essential Cookies: Necessary for the Platform to function correctly. These include session authentication cookies that keep you logged into your wanpkr account, security tokens that prevent cross-site request forgery, and load-balancing cookies. Essential cookies cannot be disabled without preventing you from using the Platform.
• Functional Cookies: Used to remember your preferences, such as your preferred game lobby view, language settings, and responsible gaming limit configurations. These cookies enhance your wanpkr experience but are not strictly necessary.
• Analytics Cookies: Used to collect anonymised information about how players navigate and interact with the wanpkr Platform. This data is aggregated and used solely to improve Platform performance and user experience. Where consent is required for analytics cookies, wanpkr will request it.
• Fraud Detection Cookies: Used by wanpkr's fraud prevention partners to generate device fingerprints and risk scores that help detect suspicious login attempts, duplicate accounts, and fraudulent transactions.

You can manage cookie preferences through your browser's settings. Disabling non-essential cookies will not prevent you from using most wanpkr features but may affect personalisation and performance optimisation. Disabling essential cookies will impair your ability to log into and use the Platform.

wanpkr does not use third-party advertising cookies or share tracking data with social media advertising networks.

As a wanpkr player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via the live chat on wanpkr.site or by email as specified in Section 16:

• Right of Access: You have the right to request a copy of the personal data wanpkr holds about you, along with information about how it is processed. wanpkr will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data wanpkr holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections to account information can be made directly through your wanpkr account profile; significant corrections require identity verification.
• Right to Erasure: In certain circumstances, you have the right to request that wanpkr delete personal data it holds about you. Note that erasure requests may be declined where wanpkr is legally required to retain the data — for example, transaction records subject to anti-money-laundering retention obligations.
• Right to Restriction: You have the right to request that wanpkr restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing on legitimate interest grounds.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a copy of your personal data in a structured, machine-readable format that you can transmit to another service provider.
• Right to Object: You have the right to object to wanpkr processing your personal data on legitimate interest grounds. wanpkr will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests or rights.
• Right to Withdraw Consent: Where processing is based on your consent (including marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

wanpkr will not charge any fee for exercising these rights except in cases of manifestly unfounded or excessive requests, in which case a reasonable administrative fee may be applied. We will endeavour to respond to all rights requests within 30 calendar days. Complex requests may require an additional 30-day extension, of which we will notify you.

Where you have opted in to receive marketing communications from wanpkr, we may contact you via SMS to your registered Pakistani mobile number, email, or in-Platform notification with information about promotions, bonuses, PSL betting offers, new game launches, and other wanpkr news. We will never send marketing communications to players who have not provided consent.

You may unsubscribe from marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email from wanpkr; (b) adjusting your communication preferences in your wanpkr account settings; or (c) contacting wanpkr's live chat and requesting removal from marketing lists.

Opting out of marketing communications will not affect wanpkr's ability to send you transactional communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, security alerts, and important account notices.

wanpkr strictly prohibits the use of the Platform by any person under the age of 21. wanpkr does not knowingly collect, process, or retain personal data from individuals below the age of 21. CNIC-based age verification is implemented at the account creation stage specifically to enforce this restriction.

If wanpkr becomes aware that personal data has been collected from a person under 21 — whether through inaccurate age declaration or any other means — that account will be immediately suspended, all associated data will be securely deleted (subject to any legally mandated retention obligations), and any funds in the account will be returned after appropriate verification.

If you believe a minor has accessed the wanpkr Platform or provided personal data to wanpkr, please contact our support team immediately via live chat on wanpkr.site so that we can investigate and take appropriate action without delay.

wanpkr reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in applicable law, our business practices, or our Platform operations. When material changes are made to this Policy, wanpkr will provide advance notice to registered players via email or through a prominent banner notification on the Platform, no fewer than 7 days before the revised Policy takes effect.

Minor updates — such as typographical corrections, clarifications that do not change the substance of the Policy, or administrative updates — may be made without advance notice. The "Effective Date" at the top of this Policy will always reflect the date of the most recent substantive update.

Your continued use of the wanpkr Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you may request account closure and cessation of data processing by contacting our support team.

For all privacy-related enquiries, data subject access requests, consent withdrawal notices, or data breach reports, please contact the wanpkr team through the following channels. Our support team handles all privacy matters and will escalate to our data protection officer where required:

When submitting a data subject access request or data deletion request, please include your registered wanpkr username and the mobile number associated with your account. This enables our team to locate and verify your identity before processing the request, in accordance with our security obligations.

We take all privacy concerns seriously and are committed to resolving them fairly, promptly, and in accordance with our obligations under applicable data protection law and the requirements of our international gaming license.